Summer Tips for Avoiding Air Conditioner Repair Scams

The Better Business Bureau offers tips on how to avoid air conditioner repair scams and still stay cool in the summer heat. 

The New York area is experiencing scorching temperatures this summer and BBB is urging consumers to take a few simple steps to avoid being burned by air conditioning inspection and repair scams. While there are many reputable air conditioning service and installation companies from which to choose, there are always a few unscrupulous companies looking to do unnecessary repair work or equipment sales. 

Advertisements for “free” air conditioner cleanings or tune-ups tend to pop up during this time of the year. BBB urges consumers to be cautious about these offers. A reputable company might send a technician to provide a free estimate as part of the sales process.  However, a less scrupulous company might try to trick consumers by offering an allegedly “free” service with the overall intent of making a high pressure sales pitch. 

“Scammers may push more costly repairs than are needed, overcharge you for parts, or use high-pressure tactics to sell you a new air conditioner instead of doing a repair,” said Claire Rosenzweig, President and CEO of the Metro New York BBB. “Consumers can protect themselves with information.  Always do your research before spending money, including checking out the company’s BBB Business Review.

Consumers should consider the following steps to ensure they are getting the proper service for their air conditioner problems: 

• Troubleshoot: Before calling for service, check a few basic things first. Is your thermostat operating properly? Has the electrical breaker powering the unit tripped? Does your system have a winter power shut off switch that needs to be flipped? Are the air in-take screens or filters on your outside unit dirty or blocked and need to be cleaned? Sometimes there are minor, inexpensive things you can do yourself to alleviate a problem and avoid paying for a service call or repair.

That being said, air conditioners are complex machines.  Do not take them apart or try to repair them on your own or you may end up doing more damage which could result in a more expensive repair. Leave the servicing of your air conditioner to a trusted, licensed professional.

• Warranty Issues: Is your air conditioner still under manufacturers’ warranty? Sometimes using unauthorized service companies or replacement parts can void your warranty. Be sure to check your owners’ manual or warranty for any special conditions to avoid unnecessarily paying for any future repairs that might otherwise be paid for under the warranty. 

• Written Estimates: Do not  be satisfied with verbal promises. Make sure you get a written estimate that notes what is wrong with your air conditioner, what the entire cost to repair or replace the unit will be, and the printed and signed name of the repair person. If they are recommending purchasing a new system, also require that the estimate include its make, model, serial number, and system capacity.